I'm experiencing the same issue and have been referred by MS support to this forum. My original post: I have Office 2016 Mac. Both Word and Outlook are continually crashing and it seems they crash together. Macbook Pro - Spinning wheel, running slow - Help! I'm working on a Macbook Pro (Intel, 2010) and it's *constantly* showing the spinning wheel. It runs like a complete dog, and despite running Onyx and clearing out temporary files and any unncessary software I really cannot see what's causing this!

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And it worked - all my mails started coming in. It's still working and no spinning wheel at all. And it's now faster than Outlook was on Yosemite.

I do have Apple care protection- how late do they take calls? I just got my imac 21.5 a week ago, and now already a problem.

Both MacKeeper and CleanMyMac2 belong to a broad category of time- and money-wasters capable of causing system corruption that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. Follow these instructions to uninstall MacKeeper.

'On October 13, 2015, we released an update to Office 2016 for Mac. [but] this update doesn't address the issues experienced by Office customers with OS X 10.11 El Capitan,' the company said in an unsigned on its support site. 'We are actively working with Apple to ensure resolution with the next update of OS X 10.11 El Capitan.'

Try holding down the Command button while dragging the plist files to the new folder. DC – Did you Command Q and exit all active Office apps? I looked up the Product Key for Office 2011 by opening Excel. Add a font to word. It was only 20 characters long and missing the last 5 characters – I entered it anyway at Step 4. If no nag, Force Quit what should be the only Outlook window.